Mobile App configuration and QR codes
I'm working on getting the QR code for the automatic configuration setup correctly. I've changed the access URL on the Admin, Product Settings, Connection page to the correct values. When I scan the QR...
View ArticleHow to add a license file to the AD SelfService if I can not get to the portal
I am a new network administrator and we have an AD Self Service redirected from Spiceworks portal set up by my predecessor. Our license has expired and we have a new license file but I can not find...
View ArticleRe : Mobile App configuration and QR codes
We are having the same problem with iPhone's, Android works correctly. When I scan the QR code from my Android device it opens the application and fills in the settings.
View ArticleUser Enrollment
Hello,It's possible for the administrator to enroll the users they want to, manually?And then the enrolled users use only the SMS method to unlock accounts and reset passwords? Without using security...
View ArticleRe : User Enrollment
Yes, you can import the users manually.Yes, you can set the settings to only use SMS without the security questions.Note I have not used those options but I can confirm those are options in the product.
View ArticleRe : User Enrollment
Thanks,Can you please confirm this?How can i enroll the users manually?
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Re : User Enrollment
Hello,I already have saw that option, but for this the CSV file can be exported directly from active directory? I try that option and i received an error saying that the CSV format was invalid.It have...
View ArticleRe : User Enrollment
I would open a ticket with Support on how to get that formatted correctly.
View ArticlePassword reset reports success but fails to go to DC
When we have certain Domain Controllers set as the first in the list. Password reset will report as success but we can find no matching communication of any kind that we can find. On the other hand...
View ArticleDomain status query
Hi Team, I have added domain with user having domain admin rights. IN domain setting status is showing success as well. After that on that user I have given limited permission on AD however in Domain...
View ArticleRe : Mobile App configuration and QR codes
Hi All,Please use the below QR code scanner apps to autoconfigure the server settings in ADSelfService Plus app,iOS : https://itunes.apple.com/in/app/qr-code-reader-and-scanner/id388175979?mt=8Android:...
View ArticleRe : AS400 Password Self Service
Hi,The important info while configuring AS400 for password sync in ADSelfService Plus is, the AS400 administrator account should have the *QSECOFR and *ALLOBJ rights on the server.Regards,ADSelfService...
View ArticleRe : one-time purchase (no annual license renewal) for AD Self Service Plus
Hi Khiat,Yes, we do provide special pricing for non-profit organizations and we also have perpetual model licensing. Please contact our Sales Team (sales@manageengine.com) for any further sales...
View ArticleRe : Cannot get SSL to work in ADSelfService, after checking box for Enable...
Hi I had a lot of problems getting SSL to work have a look at this:-https://forums.manageengine.com/topic/internal-ssl-configuration#49000007962145it has a few bits and pieces that need doing in order...
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Importing users from AD
Hello, i'm using this file to import user from AD to ADSelfService PlusThe problem is that two users stay with the mobile phone duplicated. I already delete them and import the file again and the...
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Re : Anyone using Twilio for SMS message sending?
Hi John,Steps to configure Twilio SMS Gateway in ADSelfService Plus is described below,Things needed to configure Twilio SMS gatewayACCOUNT SID - (Eg) AC822c69**********ac883f86617a6704AUTH TOKEN -...
View ArticleRe : Wrong error text
Hi Raymond,We did not have this issue before and I would request you to contact our support team (support@adselfserviceplus.com) with your contact details for further analysis.Regards, ADSelfService...
View ArticleRe : How to add a license file to the AD SelfService if I can not get to the...
Hi Eric,Please contact our support team (support@adselfserviceplus.com) with your contact details for further assistance to access the admin portal and to apply the license file.Regards, ADSelfService...
View ArticleRe : Password reset reports success but fails to go to DC
Hi Gabe,Please contact our support team (support@adselfserviceplus.com) for further assistance and to find the root cause of this issue.Regards, ADSelfService Plus TeamToll Free: +1-888-720-9500Direct:...
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