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Re : Display issue with Windows 10 GINA interface
Hi, I am on the latest version and am still getting Windows10 display issues;A huge gap to scroll to the Restricted Patterns link;The formatting has terrible alignment;And looks nothing like the...
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Remove user Personalize link
Hi, Please can you detail where in the configuration options I can disable/ hide the user Personalize link;Many thanks, Scott.
View ArticleService account configured in this application has expired
Users are unable to sign into the application or use the tool as a result of this error. What is the source of this error?
View ArticleRe : Remove user Personalize link
Hi,Please follow the steps below to remove 'Personalize' link from the portal,- Login as 'admin' to ADSelfService Plus.- Navigate to 'Configuration' tab --> Self-Service --> Policy Configuration...
View ArticleRe : Service account configured in this application has expired
Hi Matt,Please follow the steps below to update the credentials in ADSelfService Plus,- Login as 'admin' to ADSelfService Plus.- Click on the 'Domain Settings' link on the right-hand side top.-...
View ArticleRe : Display issue with Windows 10 GINA interface
Hi Scott,We have recently experienced this issue with Windows 10 Creators Update for which we are working on patch fix. I would request you to update the version of the Windows 10 OS for further...
View ArticleRe : unauthenticated source
Hi Matthew,Please edit the server.xml to add the load balancer details to the non-SSL HTTP connector tag as follows,Entry need to be addedscheme="https" proxyName="load_balancer_ip(or)URL"...
View ArticleRe : Users getting locked out after 1 failed attempt.
Hi Taly,The reported issue with incorrect bad password count has been fixed in the build 5315. If your ADSelfService Plus build is older than 5315, please upgrade the application to the latest build...
View ArticleRe : User unable to login to Self Service
Hi Taly,I would appreciate if you could update us the list of IE versions along with the OS details in which you were experiencing the problem and this would help us to reproduce the issue on our end.
View ArticleDefault Login Page
Once a User signs in to the Portal it defaults them to the "Change password" Screen. How can i set this to default to the "Enrollment" Screen?I do have the Self Update option turned off so it forces...
View ArticleError when user attempts to change a password
Running ADSelfService Plus, 5330, on an EC2 instance in Amazon Web Services. Using their managed Active Directory service.Most users have no problem changing their password but one user has issues and...
View ArticleADSelfService Plus 5.4 released with an updated Apache Tomcat server!
Hello Everyone!We have released a new build of ADSelfService Plus–5400.What's new?Apache Tomcat server used in the product is now updated to version 8.0.Added an option to show/hide the “Reset...
View ArticleWindows 10 Logon Script issue
Good Day,I have an issue with windows 10 and the force enrollment logon script.To get the script to run in windows 10, I changed the following code: <head><meta http-equiv="X-UA-Compatible"...
View ArticleRe : Default Login Page
Hi Matt,If you have configured to hide the enrollment tab after successful enrollment, the default page will always be the 'Change Password' as the 'Self-Update' is disabled. Please follow the steps...
View ArticleRe : Error when user attempts to change a password
Hi Daphne,This could be a common error code 800704f1 when the given password does not match the complexity requirement of the password policy defined in your domain so verify the password complexity....
View ArticleUC highlight reel: Tips for effective self-service password management
Is your help desk overloaded with calls from users asking you to reset their password? In this video, Active Directory and Group Policy MVP Derek Melber explains how administrators can use...
View ArticleRe : web page rendering errors and password reset download json file
I am still facing errors Here is what I put in the server.xml file <!-- Define a non-SSL Coyote HTTP/1.1 Connector on port 8888 --> <Connector port="8888" name="WebServer"...
View ArticleThis page can’t be displayed when trying to Access the AD Password Self...
After deploying the GINA/Mac installation some devices go to a "Page can't be displayed" where others connect to the tool fine and allow users to unlock/reset
View ArticleRe : ADSelfService Plus 5.4 released with an updated Apache Tomcat server!
So how do you hide the tile if you're deploying the .msi outside the admin console?
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