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Re : Windows 10 Gina Not Working
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Re : Email push formatting, or lack there of.
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Re : Windows 10 Gina Not Working
That fixed it! THanks so much for the help.
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Re : SMS Service provider help for Self Service Plus
Hey I would like to hear how you got it to work. I am struggling with the HTTP Request Headers. I just get the response:
SMS is Failed because of :
Was that the same issue that you had?
SMS is Failed because of :
20003Your AccountSid or AuthToken was incorrect.Authentication Error - No credentials providedhttps://www.twilio.com/docs/errors/20003401Was that the same issue that you had?
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Sorry,the page you requested was not found. Back | Sign Out
Hi there,
I'm testing the ADSSP product published behind a Netscaler Gateway. I've got it configured so that when you login, you're presented with a portal page with several icons that use the Netscaler CVPN option to reverse proxy the session. In doing so, I can open the login page and login. I can interact with the initial tab, but clicking on any other tab results in a page that has the following message on the screen
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I'm using Build 5322
Any ideas? This is a requirement for deploying this product.
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ADSelfService Plus build 5325 released
Hello Everyone!
We are glad to release the latest version of ADSelfService Plus – build 5325. This build features some enhancements and a bug fix.
Enhancements:
- Two-factor authentication for ADSelfService Plus login can now be configured based on OUs and groups.
- To configure the settings, navigate to Configuration > Policy Configuration > Select Policy > Advanced > Login TFA.
- Option to exclude smart card users from password/account expiration notifications, and soon-to-expire password users and password expired users report.
- Now you can import enrollment data from an external/in-house PostgreSQL database.
- Option to display “Select mobile no./Email address” as the default text in drop down list during verification code step.
Issue Fixed:
- Issue in adding and removing domain controllers in Site-based DCs configuration.
IMPORTANT:
Existing customers can upgrade to the latest build by downloading the ADSelfService Plus Service Pack 5.3 SP 2.5 from the link below:
To download the complete new build, visit:
We have tried our best to incorporate your suggestions into the product and hope it is up to your liking. We eagerly look forward to your comments and feedback.
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"Number of numeric characters to include"
Hi,
We have finally narrowed down our password reset issue to this field the Password Policy Enforcer. Whatever value we put in for the number of characters to include, users are unable to reset their passwords successfully unless they use a password with this value plus 1.
So if the number of numeric characters required is 1 then you need at least 2, if I set it to 2 then passwords will need 3 numeric characters, and so on, for a successful password change. The thing that made this so hard to work out is that all the password requirements listed in GINA on the ctrl+alt+del screen will have a tick to indicate that you're good to go - then when you hit enter you're met get the dreaded "This does not meet complexity rules...." error message (unless of course you happened to use more than 1 numeric character).
Any ideas on how to fix this? Only it really doesn't take much to throw my users so it would be great if the onscreen advise matched with the setting in password enforcer.
Many thanks in advance,
James
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ADSelfService_Enroll.hta Assigned to AD Accounts That Had No Login Script.
We recently upgraded to the latest build of AD SelfService Plus (Version 5.3, Build 5324). After upgrading, approximately 24 hours later, any user that was in AD that did not have a login script assigned to their AD account got assigned ADSelfService_Enroll.hta as their login script. Can someone tell me if we did something wrong in the upgrade or why this happened? We recently added "&manualScript=true" to force enrollment. By adding that string to ADSelfService_Enroll.hta could that have made that script get pushed out to all user that did not have a login script assigned to them?
Thank you for your time.
Jason C.
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Did you know - How to configure your GSM modem?
ADSelfService Plus allows you to send notifications and verification codes via SMS. To send a SMS, you can use any one of the following methods:
- GSM mode
- Clickatell (built-in support)
- Custom SMS gateway
Configuring GSM Modem
Modem requirements:
- A slot to insert a GSM sim card.
- Support for 7bit (GSM default alphabet), 8bit and Unicode (UCS2) encoding.
- The modem must be connected to the serial communication port.
Steps to configure ADSelfService Plus to use your own GSM modem:
- Login to ADSelfService Plus with the administrator credentials.
- Navigate to Admin-> Product Settings -> Server Settings.
- Click SMS settings tab.
- Select GSM modem as your SMS provider.
- Enter your modem port number.
- Note: The port number would be the communication port to which your modem is connected.Ex: COM 1
- Click Advanced Settings.
- Enter your modem port speed.
- Input your message center number and SIM PIN number.
- Note: If you haven’t set any PIN for your SIM, leave the field blank.
- Click Save.
Note:
- If the message exceeds 160 characters, then the notification will be sent in two or more text messages.
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Problem with user password resets
I am using a test user that has an expired password, I am attempting to change it, and the old password is correct, and the new password follows all the rules I set, however it continually gives me the "Change Password Failed" notice.
See attached.
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3rd Party Apps/MS SQL/API
Hello! I'm a potential client, but I have a question in regards to Password Sync. Does it support home brewed apps with SQL DB's or apps that can handle POST?
Thanks!
I tried searching but didnt find a definitive answers and from the demo I only see 12 apps. Including AS400.
Thanks!
I tried searching but didnt find a definitive answers and from the demo I only see 12 apps. Including AS400.
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Other MS SQL/API Applications
Does the tool have the capability to integrate custom connections to home brewed applications with databases on MS SQL?
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New Technician from Domain?
Hi @all,
Whenever I try to choose a new technician from our domain, all i get is a red bordered square and that's all what happens.
Maybe you can help me?
Here is a screenshot that shows the issue.
![]()
Whenever I try to choose a new technician from our domain, all i get is a red bordered square and that's all what happens.
Maybe you can help me?
Here is a screenshot that shows the issue.
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Users can no longer login to ADSelfService after domain account attached to service was disabled
One of our accounts was compromised and we were forced to disable it. Later we found out that account was tied to the ADSelfServicePlus windows service. I have created a new account with the same permissions as the old one and attached that to the windows service but we still have the same problem with users not being able to login. There is no error it just reloads the login page. However, when I attempt from local host I get the long error listed below. Please let me know what I need to do to get the portal back up and running with the new account.
java.lang.NullPointerException at com.adventnet.authentication.lm.Authenticator.removeBadLoginStatusIfPresent(Authenticator.java:227) at com.adventnet.authentication.lm.Authenticator.commit(Authenticator.java:109) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at javax.security.auth.login.LoginContext.invoke(Unknown Source) at javax.security.auth.login.LoginContext.access$000(Unknown Source) at javax.security.auth.login.LoginContext$4.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.login.LoginContext.invokePriv(Unknown Source) at javax.security.auth.login.LoginContext.login(Unknown Source) at com.adventnet.authentication.internal.PAMImpl.validate(PAMImpl.java:65) at com.adventnet.authentication.PAM.login(PAM.java:279) at com.adventnet.authentication.realm.CustomJAASRealm.authenticate(CustomJAASRealm.java:68) at org.apache.catalina.authenticator.CustomFormAuthenticator.authenticate(CustomFormAuthenticator.java:306) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:454) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:555) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Unknown Source)
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Re : Problem with user password resets
Hi James,
Please verify whether minimum password age setting is configured in the default domain password policy.
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Re : ADSelfService_Enroll.hta Assigned to AD Accounts That Had No Login Script.
Hi Jason,
When you are using "&manualScript=true" then the force enrollment script has been deployed through custom Group Policy and not through ADSelfService Plus. So please verify the GPO settings for which you have configured it.
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Re : "Number of numeric characters to include"
Hi James,
I have verified the same with the latest build 5325 and there are no such issues with password policy enforcer. I would request you to upgrade ADSelfService Plus to the latest build and contact our support team (support@adselfserviceplus.com) with your availability for a remote support session if the issue still persists.
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Re : Sorry,the page you requested was not found. Back | Sign Out
Hi Keith,
This could be due to ADSelfService Plus is configured to handle SSL offload traffic from the load balancer.
Please modify the server.xml file located in <Installation Directory>\conf folder as follows and check the issue.
If you have enabled HTTP alone in ADSelfService Plus portal then edit the server.xml file to add the load balancer details to the non-SSL HTTP connector tag as follows,
Entry need to be added
scheme="https" proxyName="load_balancer_URL" proxyPort="443"
HTTP connector tag starts with <!-- Define a non-SSL Coyote HTTP/1.1 Connector on port 8888 -->
Original Entry:
<!-- Define a non-SSL Coyote HTTP/1.1 Connector on port 8888 -->
<Connector acceptCount="100" connectionTimeout="20000" debug="3" disableUploadTimeout="true" enableLookups="false" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" name="WebServer" port="8888" redirectPort="" />
Modified To:
<!-- Define a non-SSL Coyote HTTP/1.1 Connector on port 8888 -->
<Connector acceptCount="100" connectionTimeout="20000" debug="3" disableUploadTimeout="true" enableLookups="false" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" name="WebServer" port="8888" redirectPort="" scheme="https" proxyName="password_portal_url" proxyPort="443"/>
Save the file and restart ManageEngine ADSelfService Plus service to take effect then check the issue.
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Re : Capture email address in conversation
Hi Steven,
Is this request for ADSelfService Plus or ServiceDesk Plus application?
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Re : Connection problem with GINA link
Hi Kader,
Please verify the GINA access URL for the correct port which is configured under the GINA/MAC customization then try to reinstall the GINA on the client machines.
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