Fast successive updates to My Info in the Self Service Portal
causes problems.
Firstly, a blank white screen.
Then trying to load the base URL again, you get the following warning:
"Update your profile details.
You have some mandatory profile details that need to be updated.
Click Here to update now."
Which gives the blank screen again, and you get stuck in a loop, or
you get to a "null" page which says:
"Sorry,the page you requested was not found.
Please check the URL for proper spelling and capitalization. If
you're having trouble locating a destination, try from our home page."
Closing and reopening the browser, you can then get the logon form again.
At this point it will now tell you "Invalid
loginName/password. Please try again." even though they're not.
After 30 seconds or so, it will finally accept the login
credentials again.
However, going to the "My Info" tab goes back to a blank screen.
The only rememedy is to leave it alone for some time and then try,
after quite a while it seems to work out what ever it got confused about.
Very irritating to say the least, anyone else noticed it? I quickly
update the "notes" field to test/replicate it.
Additionally, following every update to ADSelfService, I have to go
in and re-save our Self Service Layout, if I don't and someone
uses it to update their details, their Active Directory account has
the following fields BLANKED: Firstname, Lastname, Display name and
Email, and other users start seeing them in Outlook/Lync as their
email address instead of their name!
Andrew
IT Infrastructure Engineer
SHG