Re : Security Question Screen - Abbreviated Question and Answer
Hi Jason,Steps to customize text in ADSelfService Plus, * Stop ADSelfService Plus(Start -> All Programs -> ADSelfService Plus -> Stop ADSelfService Plus) (If installed as service then,...
View ArticleGINA - Windows 10 Login Box Position
Hello, Has anyone else noticed the issue on build 5316 (Gina Agent 4.3.1) where on Windows 10 (1607) the login box and picture are shifted up towards the top of the screen?
View ArticleLinking AD user list in to Servicedesk plus
Hi, Is it possible to have our AD users linked into the service desk plus? If yes how can we do this? regardsferoz
View ArticleAccess from the internet
I would like to hear if anyone has published the ADSelfService portal directly on the internet. We have some users outside our organisation, that has accounts in our AD to access some services. They...
View ArticleRe : GINA - Windows 10 Login Box Position
I am seeing the same issue, would be great if someone could look into this and let us know about a fix! We ware wanting to do an enterprise deployment and that looks really bad.
View ArticleRe : GINA - Windows 10 Login Box Position
I had this issue as well. If you contact Support they have an updated version of GINA that resolves it.
View ArticleCase #3300187
I am extremely disappointed in your support!! I have had an open case since last night and have not gotten one status update. No one is able to help me with this case and when I contact support no...
View ArticleRe : Case #3300187
Hi Scott,We apologize for the inconvenience caused and the level of support that you have received from our team. Hope our team has found the issue and provided the solution. Please don't hesitate to...
View ArticleSession timeout issue
I have already raised this issue with Manage Engine Support, but thought I'd ask here too:When using either the end user portal or admin portal, the session seems to timeout and revert back to the...
View ArticleFormatting of password expiry notifications
I'd like to format our password expiry notifications. Presently, they come out as one long run-on sentence. Despite having spaces inside of the message. I've tried inserting some formatting like \n \t...
View ArticleRe : Access from the internet
Hi, i am facing the same problem soon. I'd like to know if there is some best practise recommended by ManagedEngine besides the document "Security Measures Applied By ADSelfService Plus"? So far we...
View ArticleProblem updating created fields
Im trying to customize the self update page on my info, wants to add some additional fields, which i have created. But when i try to update the addtional created fields im getting an error " Data...
View ArticlePassword Expiry Notification Enhancement
Request an option in the ADSelfService Plus' Password Expiry Notification feature to skip generating password expiration notices for any user where the "Smart card required for interactive login" has...
View ArticleRe : Solution for Problem in Change Password after Windows Security Update
I am having this exact issue and I am not seeing those updates installed on the server that I have ADSelfService installed on. Those updates are not installed on any of the Domain Controllers that we...
View ArticleFormatting the email for requesting an unlock
IN the AD Self Service module I have successfully modified the confirmation emails that are sent out and even got the HTML set up in them and they are working fine. I cannot find the setting for the...
View ArticleRe : Formatting of password expiry notifications
hey, we do use HTML tags. try it, it works :-)
View ArticleRe : Formatting the email for requesting an unlock
Hi Rob,* Login as 'admin' to ADSelfService Plus.* Navigate to 'Configuration' tab --> Self-Service --> Multi-factor Authentication --> 'Verification Code'* E-mail Address --> update the...
View ArticleRe : Problem updating created fields
Hi Isaiah,The users receive the error message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives." when the Credential Provided in the application does...
View ArticleCustomise the GINA "Reset Password" and "Unlock Account"'buttons'
I'm attempting to customise the colour of the "Reset Password" and "Unlock Account" buttons on the Windows login GINA page but to no avail.I know the customisation of the start page is handled in the...
View ArticleAS400 Password Self Service
I am evaluating ADSelfService Plus for self service AS400 password reset. Would appreciated for the expert to share his/her experiences and issues.ThanksKang
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