Quantcast
Channel: Support Portal
Viewing all 2881 articles
Browse latest View live
↧

Re : Loading... Please Wait

February 9, 2015, 1:42 pm
$
0
0

Hi,

You may get the issue, when "Single Sign-On" feature is enabled in our application. Please disable the feature to resolve the issue. 

* Click "Admin" tab --> Customize --> Logon.
 * Disable " Enable Single Sign-On" check-box and click "Save" button.
If the issue still persists, then please send an email to our support team at  support@adselfserviceplus.com  along with your contact details and we will call and help you.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

↧
Search

Re : Is it possible to set defaults for Policy Configuration?

February 9, 2015, 1:44 pm
$
0
0

Hi,

The requested feature is not supported in our application and I will keep you posted once the feature is implemented in our application.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

↧
↧

Re : Prevent users from changing their email address

February 9, 2015, 1:46 pm
$
0
0

Hi,

The requested feature is not supported in our application and I will keep you posted once the feature is implemented in our application.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

↧

Re : CheckEnrollment.cc on a web page?

February 9, 2015, 1:47 pm
$
0
0

Hi,

The requested feature is not supported in our application and I will keep you posted once the feature is implemented in our application.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

↧

Re : Please add auto enroll automation

February 10, 2015, 8:34 am
$
0
0
Hi,

We deeply regret the inconvenience caused in this process.We sincerely apologize for the trouble.Please allow us to substantiate the issue, we have received your request and our Research and Development team did look into the request. At ManageEngine we give our best to accomodate our customers' requirements based on the requests received.Unfortunately the requested feature had the bare minimum interest in the market. At present we are working on high priority features and we promise to deliver your request by end of third quarter

Regards
Hary
ADSelfService Plus Team
Direct Tel : +1-408-916-9890
Self Service Password Management Solution


↧
↧

Re : Error code: ERR_SSL_PROTOCOL_ERROR

February 10, 2015, 1:11 pm
$
0
0

Hi,

We will keep you posted once the version is released with the fix for the above issue.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

↧

Adding Alternate email address and mobile number

February 11, 2015, 8:54 am
$
0
0
Hi

During user enrollment i would like the users to add an alternative email and their phone numbers for verification codes. This is info not in AD so I need the users to manually add it while registering. I have checked the alternate recipient boxes in the Advanced part of the policy, but the it still only requests two answers to the security questions and then enrolls the user. Does anyone know if this possible?

Thanks
↧

Add "Forgot Username" functionality

February 11, 2015, 11:09 am
$
0
0
I requested this by submitting an online form, but haven't heard anything back.
 
Is it possible to add a "Forgot Username" functionality, where the user enters an email, if the email address is in ADFS, you send the username to that email address?
 
 
↧
Search

Re : Add "Forgot Username" functionality

February 12, 2015, 4:20 pm
$
0
0

Hi,

The requested feature is not supported in our application and I will keep you posted once the feature is implemented in ADSelfService Plus.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

↧
↧

Notification User limit E-mail

February 17, 2015, 1:28 am
$
0
0

Hi,
I am using the 5206 version ADSelfService 5.2.
Every Day 9 e-mail send  "ADSelfService Plus license count is about to reach its limit"
This e-mail of our settlement, we Is it possible to get weekly or monthly




↧

Re : Error code: ERR_SSL_PROTOCOL_ERROR

February 17, 2015, 9:55 am
$
0
0
Any update on this fix?  We're seeing the same problem too.
↧

Re : Notification User limit E-mail

February 17, 2015, 1:13 pm
↧

Re : How far does the functionality reach?

February 18, 2015, 4:00 am
$
0
0
Does anything have to be done to allow the reset password functionality to work outside like this?
 
At the moment, I've not done anything to my environment to make it accessible outside, but will it just work if I'm going through Citrix in this way? Or are extra steps needed?
 
 
↧
↧

Re : Enrollment Reminder in 5202

February 18, 2015, 7:30 am
$
0
0
After working with support, we found that the Enable Force Enrollment option had become unchecked after the upgrade.
 
Turning it back on got it working again!
↧

Android App not displaying the new password fields

February 20, 2015, 1:37 am
$
0
0
Hi 

Has anyone had the above issue? I have two users that can login and answer security questions but when it comes to changing their password the fields don't display. They are both using Lollipop 5.0 with the latest version of the app.

Thanks
↧
Search

Re : Enrollment Behavior

February 25, 2015, 1:50 pm
$
0
0
Hi, 

Please disable force users to update the mandatory fields upon logon to resolve the issue:

* Click "Configuration" tab --> Administrative Tools --> Self Update Layout.
 * Click "Click to view the advanced options" icon under "Advanced" column, disable " Force users to update mandatory fields when they log in to the end-user portal" check-box and click "Done" button .
* Login as domain users and check for the issue.

Regards,

ADSelfService Plus Team 
Direct Tel : +1-408-916-9890 
Toll Free : +1-888-720-9500 
E-mail :  support@adselfserviceplus.com  
Self Service Password Management Solution
↧

Re : Enrollment Behavior

February 25, 2015, 1:55 pm
$
0
0

Hi Raghuraman,

I just checked, and that box is already un-checked/disabled.  This is why I assumed it was a "feature" of the newer builds.

Please advise.

Thanks!




↧
↧

Re : SSL error: Failed to establish chain from reply

February 25, 2015, 2:47 pm
$
0
0
originally we created the certificate request from the web interface.
does that mean we need to recreate it again with the command you've mentioned?
does the web interface use SHA-1 by default?


↧

Re : SSL error: Failed to establish chain from reply

February 25, 2015, 4:37 pm
$
0
0
still not working, with the same error.

For the record, I've downloaded the certificate from GoDaddy as [Others], which gives me the 2 certificates as I mentioned on my original post.
Then I proceed to download the extra 2 certificates as advised. and then I ran the 4 commands.
(file path and name is different from my original post)

C:\ManageEngine\ADSelfService Plus\jre\bin>keytool -import -alias root -keystore selfservice.keystore -trustcacerts -file .\certs\gd_bundle-g2.crt
Enter keystore password:
...
Trust this certificate? [no]:  yes
Certificate was added to keystore

C:\ManageEngine\ADSelfService Plus\jre\bin>keytool -import -alias inter -keystore selfservice.keystore -trustcacerts -file .\certs\gdig2_bundle.crt
Enter keystore password:
Certificate already exists in keystore under alias <root>
Do you still want to add it? [no]:  yes
Certificate was added to keystore

C:\ManageEngine\ADSelfService Plus\jre\bin>keytool -import -alias cross -keystore selfservice.keystore -trustcacerts -file .\certs\gd_bundle-g2-g1.crt
Enter keystore password:
Certificate already exists in keystore under alias <inter>
Do you still want to add it? [no]:  yes
Certificate was added to keystore

C:\ManageEngine\ADSelfService Plus\jre\bin>keytool -import -alias tomcat -keystore selfservice.keystore -trustcacerts -file .\certs\passwordreset.crt
Enter keystore password:
keytool error: java.lang.Exception: Failed to establish chain from reply
↧

Re : SSL error: Failed to establish chain from reply

February 25, 2015, 5:07 pm
$
0
0
another thing ...
in the ADSelfService web console:
  1. Admin tab 
  2. Product Settings section > Connection
  3. click on SSL Certification Tool button
  4. on the right-pane, click the COMMANDS link (see screenshot below)

I just realized that all the certificates mentioned for GoDaddy certificates (root/cross/intermed) are all sha1 type:

  • gd_bundle.crt
  • gd_cross.crt
  • gd_intermed.crt

Check it here: https://certs.godaddy.com/repository


↧
Viewing all 2881 articles
Browse latest View live
Search