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Re : SSL error: Failed to establish chain from reply

February 25, 2015, 11:33 pm
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got it!

I have to say the documentation of this product (both on the web and the application itself) is terrible. Please correct/update this.

This is what I did to make it work:
  1. follow step 1-4 of the post from Raghuraman (1st reply)
  2. navigate to "<installation dir.>\jre\bin", create new folder called certs and ...
  3. download the sha2 certificate from GoDaddy (choose whatever, only need the host cert)
    again, rename it to serverhost.crt to make it easy
  4. also download the following from https://certs.godaddy.com/repository:
    • gdroot-g2.crt
    • gdroot-g2_cross.crt
    • gdig2.crt
  5. using cmd, navigate to "<installation dir.>\jre\bin"
  6. run the command in this order:
    1. keytool -import -alias root -keystore selfservice.keystore -trustcacerts -file .\certs\gdroot-g2.crt
    2. keytool -import -alias cross -keystore selfservice.keystore -trustcacerts -file .\certs\gdroot-g2_cross.crt
    3. keytool -import -alias inter -keystore selfservice.keystore -trustcacerts -file .\certs\gdig2.crt
    4. keytool -import -alias tomcat -keystore selfservice.keystore -trustcacerts -file .\certs\serverhost.crt

I found the certificate file(s) and the command required after reading the Guide to install SSL Certificate here:
http://www.manageengine.com/products/self-service-password/self-service-password-help-docs.html

Problem is:

  • in the document, page 6, For GoDaddy certificates section:
    it's missing the last step for installing the host certificate
  • the commands required on this document is not the same as the one on SSL certification tool as I explained on my previous post


Last question:

Is there any difference between using the SSL Certification Tool (via web interface) and running the commands below?

  1. keytool -genkey -alias tomcat -keyalg RSA -sigalg SHA256withRSA -keypass 123456 -keyalg RSA -keysize 2048 -validity 1000 -keystore selfservice.keystore
  2. keytool -certreq -alias tomcat -keyalg RSA -sigalg SHA256withRSA -keystore selfservice.keystore -file server.csr
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Re : Android App not displaying the new password fields

February 26, 2015, 1:54 am
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A user has downloaded it and it works. Thanks
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Re : SSL error: Failed to establish chain from reply

February 26, 2015, 7:40 am
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Hi,

Please accept my apologies for the inconvenience this has caused and we will update the document soon. The SSL certification tool uses MD5 algorithms and the command line uses SHA-2.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : Enrollment Behavior

February 26, 2015, 10:37 am
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Hi,  

Please run the application as service and configure admin credential to resolve the issue.

* Stop ADSelfService Plus (Start --> All Programs --> ADSelfService Plus --> Stop ADSelfService Plus).
* Open the command prompt (Run as administrator).
* Go to "<Installation Folder>\ADSelfService Plus\Bin" directory. 
* Execute "InstallNTService.bat" 
* Open the Services.msc windows, configure admin credential under "Log On" tab and start "ManageEngine ADSelfService Plus" Service.

If the issue still persists, then send an email to our support team at support@adselfserviceplus.com along with your contact details, so that we can call and help you.

Regards, 

ADSelfService Plus Team  
Direct Tel : +1-408-916-9890  
Toll Free : +1-888-720-9500  
E-mail :  support@adselfserviceplus.com   
Self Service Password Management Solution
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ADSelfService My Info quick successive update gets the hump

February 26, 2015, 12:21 pm
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Fast successive updates to My Info in the Self Service Portal causes problems.

Firstly, a blank white screen.

Then trying to load the base URL again, you get the following warning:

"Update your profile details.
You have some mandatory profile details that need to be updated.
Click Here to update now."

Which gives the blank screen again, and you get stuck in a loop, or you get to a "null" page which says:

"Sorry,the page you requested was not found. 
Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination, try from our home page."

Closing and reopening the browser, you can then get the logon form again.

At this point it will now tell you "Invalid loginName/password. Please try again." even though they're not.

After 30 seconds or so, it will finally accept the login credentials again.

However, going to the "My Info" tab goes back to a blank screen.


The only rememedy is to leave it alone for some time and then try, after quite a while it seems to work out what ever it got confused about.

Very irritating to say the least, anyone else noticed it? I quickly update the "notes" field to test/replicate it.

Additionally, following every update to ADSelfService, I have to go in and re-save our Self Service Layout, if I don't and someone uses it to update their details, their Active Directory account has the following fields BLANKED: Firstname, Lastname, Display name and Email, and other users start seeing them in Outlook/Lync as their email address instead of their name!

Andrew
IT Infrastructure Engineer
SHG
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Re : Disabled AD Accounts being imported

February 26, 2015, 1:33 pm
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Hi,

Please follow the steps to resolve the issue:

* Click "Admin" tab --> License Management --> Restricts Users.
* Click "Manually" button, select "Account Disabled" users from the drop-down and generate the report.
* Select the users and click "Restrict Users" button.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : Alerting on repeated failed verification or login attempts

February 26, 2015, 1:39 pm
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Hi Barney,

The requested feature is not supported in our application, however it is supported in our another product "ADAudit Plus".

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : Macros to pull any LDAP field?

February 26, 2015, 1:48 pm
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Hi Barney,

The requested feature is not supported in our application and I will keep you posted once the feature is implemented in our application.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : ADSelfService My Info quick successive update gets the hump

February 26, 2015, 1:51 pm
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Hi,  

Please accept my apologies for the inconvenience this has caused. Send an email to our support team at support@adselfserviceplus.com along with your contact details, so that we can call and help you.

Regards, 

ADSelfService Plus Team  
Direct Tel : +1-408-916-9890  
Toll Free : +1-888-720-9500  
E-mail :  support@adselfserviceplus.com   
Self Service Password Management Solution
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Re : SSL error: Failed to establish chain from reply

February 26, 2015, 4:37 pm
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so basically ... the tool will utilize sha1 then?
Sorry, a bit confused with this.

Wouldn't it better if we start using sha2 as default?
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Re : SSL error: Failed to establish chain from reply

March 2, 2015, 4:24 am
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Hi,

Yes, the tool uses SHA-1. We are working on the requested feature to support SHA-s as default and it will be included in our future release and we will keep you posted.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : Enrollment Behavior

March 2, 2015, 9:30 am
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It is already running as a service.

Thanks,

Mike

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Re : Error code: ERR_SSL_PROTOCOL_ERROR

March 3, 2015, 10:18 am
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This is seriously impacting our users ability to use this product and now it goes from "in a few days" almost a month ago to now being until the end of march.

This is completely unacceptable!  You need to release a patch with this fix and only this fix as the product is completely unusable at this point and we are paying for something that can't be used!
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Browser on Windows phone unreliable

March 4, 2015, 2:42 am
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Hi

Has anyone had issues accessing ADSelf Service using IE on a Windows phone? The experience of our users has been intermittent. Sometimes it is fine, sometimes they get "page cannot be displayed". This is when using a wifi, 3G and 4G connections. We have discounted any sort of signal issue as it has been tested from various areas where Android and iPhone users of the same networks are fine using both the browser and the App.

Also, is there a time frame for a release of an App for Windows phones?

Thanks

Barney

 
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User has forgotten answers to security questions

March 4, 2015, 8:27 am
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I have students that have already forgotten the answers to their security questions. 

How do I, as the admin, reset their accounts so they have to re-register or can log in and change/modify their security questions?
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Re : Browser on Windows phone unreliable

March 4, 2015, 9:57 am
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Hi,

The application is not fully compatible with IE browser on mobile devices. I cannot commit time frame for it, however, the requested support of mobile apps for Windows mobile feature will be included in our future release and we will keep you posted. 

Further, please send an email to our support team at support@adselfserviceplus.com along with your contact details, to analyze your issue with IE browser on mobile devices.  

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : User has forgotten answers to security questions

March 4, 2015, 10:10 am
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Hi,

Please follow the steps provided below to dis-enroll a users from the application and they have to re-enroll to avail the reset password/unlock account features:


* Click Reports --> Enrollment Report --> Enrolled Users Report.

* Search the user and click " delete " icon under " Disenroll " column.  

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : Error code: ERR_SSL_PROTOCOL_ERROR

March 4, 2015, 3:25 pm
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Hi,

Please accept my apologies for the inconvenience this has caused.  Please follow the steps below to set ADSelfService Plus to use only TLSv1 and not SSLv3, which is affected by POODLE vulnerability:

* Stop ADSelfService Plus (Click Start --> All Programs --> ADSelfService Plus --> Stop ADSelfService Plus).
(If it is installed as service then, Start --> run --> services.msc --> stop "ManageEngine ADSelfService Plus")

* Take a backup of existing "server.xml" file located at 
"<installation directory>\ManageEngine\ADSelfService Plus\conf) and edit the "server.xml" file to add
the following value sslProtocols="TLSv1" at the bottom of the SSL Connector tag which starts with 
<Connector SSLEnabled="true".

Eg:
<Connector SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="20000" debug="0" disableUploadTimeout="true" enableLookups="false" keystoreFile="./conf/selfservice.keystore" keystorePass="Your_Keystore_Password" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" name="SSL" port="9251" scheme="https" secure="true" sslProtocol="TLS" sslProtocols="TLSv1"/>

* Please take a backup copy of the file "jsse.jar" as "jsse.jar_bak" outside the installation directory which is
located at "<installation_directory>\ManageEngine\ADSelfService Plus\jre\lib" folder.

* Download and extract the "jsse.jar" file from the below link and place it on the same location mentioned above.


* Start ADSelfService Plus .

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Mail Delivery Status Invalid Email-ID

March 5, 2015, 12:34 am
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Hi,

Mail Settings in Admin->Product Settings->Server Settings->Mail Settings are configured correctly. When using the Send Test Mail I can receive the test message.

As an admin I can also receive "Delivery Report for Email Notifications".

The problem is that once I open the attached file "Soon-To-Expire Password Users Report.html" there is Mail Delivery Status: Invalid Email-ID for all entries.

Users do not receive any password notices.




Mail Delivery Status
Invalid Email-ID
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Can't access the web portal

March 5, 2015, 1:34 pm
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Hello,
I've an issue with accessing the web portal from a PC in the same domain which keeps giving that the page can't displayed. while the admin login form the same server that installed on is working.

Thank you.
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