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Re : Can't access the web portal

March 5, 2015, 2:52 pm
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Hi,

Firewall/anti-virus on a machine may block access to the portal. Please disable it and then try to access the portal.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : Can't access the web portal

March 5, 2015, 3:01 pm
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Oh thanks. that's right the firewall was blocking the request.
Thank you. you can mark it as solved.
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Re : Mail Delivery Status Invalid Email-ID

March 5, 2015, 3:09 pm
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Hi,

Ensure that the users has a valid email updated in Active Directory under "Email" field "mail" attribute. If the issue still persists, then please send an email to support@adselfserviceplus.com alonng with your contact details, so that we can call and help you.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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TLS 1.2

March 5, 2015, 5:12 pm
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When will ADManager SelfService Plus support TLS 1.2 ?
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Query to adress all managers

March 5, 2015, 11:09 pm
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Hi,
can somebody help me please with a query which list only the manager in the "manger" field on the self service page?
I want to get a list of the names only.

Thanks in advance.

T.
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Re : Which Competitor Has The Best Customer Support?

March 6, 2015, 6:07 am
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Hi,

Please accept my apologies for the inconvenience this has caused. We provide 24X5 support and you can reach our support on the below direct number.

Toll Free: +1-888-720-9500      
Direct: +1-408-916-9890      

You can also send to support@adselfserviceplus.com along with your contact details, so that we can call and help you.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : TLS 1.2

March 6, 2015, 6:28 am
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Hi,

The build is in the testing phase and after complete  clearance from our testing team the version will be releases along with other fixes and enhancements. We will keep you posted once the version is released.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : Query to adress all managers

March 6, 2015, 6:32 am
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Receiving Duplicate emails from a scheduled task

March 9, 2015, 5:47 am
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I have ADSSP set to automatically restrict users when they are either inactive for 30 days, their account is disabled, or deleted. 
I also have the results of this emailed to me. It occurs every Sunday at Midnight.

The task is working well, but I get 2 emails from ADSSP every week when it happens. They are identical, and I'm wondering if the task is running twice, even though it only shows up once on the console.

Is there a way to check the database for a duplicate schedule?
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Re : Receiving Duplicate emails from a scheduled task

March 9, 2015, 2:17 pm
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Hi,

Please send an email to our support team at  support@adselfserviceplus.com   along with your contact details, to analyze your issue with  our application.    

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Enabling SSO using HTTP Post

March 11, 2015, 7:17 pm
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Hi there, i have been trying to link our SSO platform with ADselfservice plus reset password.

What i try to achieve is to pass some value inside http POST into adselfservice and give the user the reset page

I have been trying using this strings.. but seem not working.. i have try various syntax to inlcude the domain name too. We are autheticated using LDAP

https://Address/j_security_check?j_username=usern&j_password=Password&DOMAIN_NAME=PRI&loginButton=Login

at first we want to put the above URL on our portal page and the SSO will pass value to the ADSelfServicePlus..

Can this be done ? Im new on this...
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Re : downlad Gina ADSelfServicePlusMacLoginAgent.pkg

March 18, 2015, 2:23 pm
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Hi,

You can download the "ADSelfServicePlusMacLoginAgent.pkg" file from the following location on the ADSelfService Plus server.

C:\ManageEngine\ADSelfService Plus\bin

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : GINA not working on a Windows 8.1 x64 machine

March 18, 2015, 2:26 pm
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Hi,

Please ensure that firewall/anti-virus is disabled on the client and then try to re-install the GINA/CP. If the issue still persists, then send an email to our support team at support@adselfserviceplus.com along with your contact details, so that we can call and help you.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Daily "Delivery Report for Email Notifications"

March 18, 2015, 3:06 pm
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I'm getting daily emails titled "Delivery Report for Email Notifications" with the message:


"Dear Admin, No reports available at the moment for the configured scheduler. Regards, ADSelfService Plus"


I cannot find where to make this stop.

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ADSelfServicePlus : BackGround Customization

March 19, 2015, 10:48 am
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Hi,
I saw lot of possibilities for customization but no one for background color change. Is it possible to do so on all the pages ?

Thank you

Lucien
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Re : FREAK Vulnerability

March 19, 2015, 11:10 am
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This is an easy fix. Just add this line to the end of your server.xml file in your conf directory:
ciphers="SSL_RSA_WITH_RC4_128_MD5,SSL_RSA_WITH_3DES_EDE_CBC_SHA,SSL_RSA_WITH_RC4_128
_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_RSA_WITH_AES_128_CBC_SHA" />

For example:

<Connector URIEncoding="UTF-8" address="${jboss.bind.address}" clientAuth="false" compressableMimeType="text/css,text/javascript,application/javascript,text/plain,text/html" compression="on" compressionMinSize="2048" keystoreFile="${jboss.server.home.dir}/conf/sdp.keystore" keystorePass="sdpsecured" maxSpareThreads="15" maxThreads="100" minSpareThreads="5" noCompressionUserAgents="gozilla, traviata" port="443" scheme="https" secure="true" sslProtocol="TLS" ciphers="SSL_RSA_WITH_RC4_128_MD5,SSL_RSA_WITH_3DES_EDE_CBC_SHA,SSL_RSA_WITH_RC4_128
_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_DHE_RSA_WITH_AES_128_CBC_SHA" />


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Re : FREAK Vulnerability

March 19, 2015, 11:18 am
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Hi,

ADSelfService Plus is not vulnerable to freak vulnerability as we are not using  OpenSSL . Either adding the above cipher in the server.xml file or apply the recommendation of the corresponding browser would fix the issue.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : ADSelfServicePlus : BackGround Customization

March 19, 2015, 11:23 am
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Hi,

Please modify the DomainLogin.html file located at <installation directory>\webapps\adssp\html\DomainLogin.html directory to add back ground color. Take a backup of "DomainLogin.html" file before modifying it.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : Daily "Delivery Report for Email Notifications"

March 19, 2015, 11:29 am
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Hi,

Please follow the steps to disable the report.

* Click "Configuration" tab --> Self-Service --> Password Expiry Notification.
* Click "Advanced" button, disable "Mail admin the notification delivery status." check-box; click "Done" and "Save" button.

Regards

ADSelfService Plus Team   
Toll Free: +1-888-720-9500   
Direct: +1-408-916-9890   
Email:    support@adselfserviceplus.com   
Self Service Password Management Solution

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Re : Daily "Delivery Report for Email Notifications"

March 19, 2015, 11:35 am
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I don't have an "Advanced" button.


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